How to Communicate With Landlords Properly in Estonia (2025 Guide)

18.11.2025 • Rent property
How to Communicate With Landlords Properly in Estonia (2025 Guide)

How to Communicate With Landlords Properly in Estonia (2025 Guide)

Good communication with your landlord can make your rental experience smooth and stress-free. In Estonia, tenants and landlords follow clear expectations and etiquette, influenced by local culture and rental law. This guide explains exactly how to communicate professionally and avoid misunderstandings — based on real insights from RNB.ee.

image

1. Use clear, polite and short messages

Estonians value directness. Keep your communication:

  • short
  • polite
  • focused on the main point

Example:

"Hello! I am interested in viewing the apartment. I am available on Wednesday or Thursday after 17:00. Thank you!"

2. Respond quickly (same day)

Quick replies show reliability. Landlords prefer tenants who:

  • respond within a few hours
  • check messages regularly
  • confirm appointments on time

3. Share a short introduction about yourself

Most landlords appreciate a short profile:

  • age
  • workplace / field
  • lifestyle (quiet, non-smoker, etc.)

This builds trust.

4. Be transparent about important details

Mention early if you:

  • have pets
  • work from home
  • have children
  • need parking

Hiding such details creates conflict later.

5. Don’t negotiate aggressively

In Estonia, negotiation is polite and moderate.

Acceptable:

  • asking for €20–€50 discount
  • asking for small repairs
  • asking to remove/add furniture

Unacceptable:

  • big discounts (over €100)
  • pressure or emotional arguments
  • threats to leave immediately

6. Use written communication for agreements

Always confirm agreements in writing:

  • rent amount
  • included utilities
  • moving dates
  • repairs
Written messages protect both sides legally.

7. Report issues early (with photos)

Send:

  • photos of the problem
  • a short description
  • when you noticed it

Estonian landlords appreciate responsibility and transparency.

8. Respect landlord’s boundaries

Landlords are not emergency services.

Call only for:

  • flooding
  • fire risk
  • broken door lock

For everything else — message first.

9. Keep communication calm, even during disagreements

Conflict resolution in Estonia is calm, structured and based on facts.

10. Use RNB.ee messaging tools for safety

RNB.ee provides:

  • verified landlord accounts
  • secure chat
  • document attachments
  • report abuse tools

Communicate safely and find your next home on RNB.ee.